For 12 agonizing days, the family of Alisa Goods searched Las Vegas, contacted hospitals and morgues, and pleaded for help finding the Brooklyn grandmother who had seemingly vanished during a routine shopping trip.

Then came the devastating call.

Goods, 63, had been found dead in a drainage area near Harry Reid International Airport—hidden from the street and only a few miles from the glittering casinos of the Las Vegas Strip.

Now, police say surveillance footage captured her final known moments.

According to the Las Vegas Metropolitan Police Department, a camera recorded Goods falling down an embankment on Aug. 8, struggling back to her feet and then collapsing again. Investigators said there was no visible movement after that.

Her body remained undiscovered until approximately 1:45 a.m. on Aug. 20.

The footage has provided investigators with a heartbreaking outline of what happened, but it has not answered the central question tormenting her family: What caused Goods to collapse and die?

Authorities have not announced a cause of death. No evidence of criminal activity was detailed in the report, and police have not publicly indicated that anyone caused her death.

Goods, a mother of five, had traveled from New York to visit Roger John, a friend she had known for approximately 20 years. She was staying at his apartment near the Strip when she left to shop at a CVS pharmacy.

She never returned.

What began as concern quickly became panic. Goods had no local network of relatives and was far from her Brooklyn home. Her family launched a desperate campaign to locate her, spreading her photograph and asking the public for information.

John assisted with the search and was not considered a suspect, police said.

As the days passed, Goods’ relatives confronted every missing family’s worst nightmare: the silence of unanswered calls, the repeated checking of possible sightings and the fear that each hour was carrying their loved one farther beyond reach.

Her niece, Alana Calloway, previously described the family’s ordeal as they contacted medical facilities and morgues in search of information. Their efforts brought national attention to Goods’ disappearance, but no confirmed trace emerged.

All the while, Goods was lying in a drainage area near the airport.

Police said her body could not be seen from the street. That detail helps explain why drivers, pedestrians and even searchers may have passed nearby without realizing she was there.

The surveillance footage reportedly shows that Goods was alive after initially falling down the embankment. She managed to stand again—an image that makes the final moments even more painful to contemplate.

Then she collapsed.

The report does not establish whether Goods was injured in the fall, suffered a medical emergency or experienced another crisis. Those determinations will depend on the investigation and the medical examiner’s findings.

Her relatives had revealed that she recently underwent several surgical procedures on her legs. It remains unknown whether those operations had any connection to her fall, collapse or death.

The family’s long search ended Thursday, but not with the reunion they had prayed for.

“Our hearts are broken,” Calloway said in a statement. “We were notified that my aunt was found—unfortunately, not the way we wanted her to be.”

The family described the loss as unimaginable and thanked members of the public who shared Goods’ photograph, offered support and prayed for her safe return.

“This hurts so deeply,” the statement continued. “We are still trying to learn the details surrounding her death.”

The tragedy has left behind difficult questions about the search and whether Goods might have been found sooner. Police have not explained in the source report when investigators first obtained or reviewed the surveillance footage, or precisely what led them to the location where her body was discovered.

There is also no indication that Goods was able to call for help after entering the drainage area.

Her death offers a chilling reminder of how quickly a person can disappear inside a crowded city. Las Vegas is filled with cameras, traffic and tourists at almost every hour. Yet just beyond the bright hotels and busy roads are embankments, tunnels and drainage channels largely hidden from public view.

Goods apparently entered one of those unseen spaces and never emerged.

For her loved ones, the search that consumed nearly two weeks has now become a demand for answers. They are waiting to learn what happened inside the drainage area, what caused her final collapse and whether anything could have been done differently.

Until authorities release the cause and manner of death, the family is asking for privacy and continued prayers.

Alisa Goods traveled to Las Vegas to spend time with an old friend. She stepped outside for what should have been an ordinary trip to a pharmacy.

Twelve days later, she was found only after hope had turned into heartbreak—and a camera revealed the lonely final struggle no family should ever have to witness.